Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Arena Parking Staff is responsible for managing event day traffic and operations within the parking lots surrounding Chesapeake Arena on the campus of UMBC. Arena parking staff will be the first point of contact in providing a memorable first impression for all guests and employees by providing direction and answering any questions guests may have.

This role pays an hourly rate of $17.00-$19.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

Chesapeake Employers Insurance Arena is located on the campus of the University of Maryland, Baltimore County. The 5,000-seat arena is the home to the UMBC Retriever Men's and Women's basketball teams and Women's volleyball. The multi-purpose venue is managed by OVG and hosts a variety of events including concerts, commencements, family shows, community events, consumer shows, featured speakers, and banquets.

Responsibilities

• Set up traffic and parking signage in advance if guest arrival for events
• Ensure safe and efficient traffic flow for all guests
• Control/monitor entrance and exit of all guests and employees in and out of the parking lots
• Provide all guests a positive first impression by offering excellent customer service
• Be familiar with ParkWhiz app and other applicable software
• Address all problems and concerns in a timely manner
• Keep all traffic flowing both in and out of the parking lots
• Monitor parking lots for safety and security of guests, employees and vehicles
• Provide guests with directions and other venue information
• Direct guests and employees to available parking spaces while maximizing the amount of vehicles per lot
• Direct guests on how to properly pay for parking when applicable
• Maintain a neat and clean appearance during all scheduled shifts
• Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

Qualifications

• Must be at least 18 years of age
• Must have reliable transportation
• Prior parking experience strongly preferred but not required
• Maintain composure in stressful situations
• Ability to problem solve efficiently
• Must be polite, friendly and possess excellent interpersonal skills
• Ability to multi-task
• Must be able to work independently with minimal supervision and as part of a team
• Must be able to stand or walk constantly for an extended length of time
• Must be able to work indoors and outdoors in all weather conditions
• Effective oral communication and writing skills
• Ability to lift a maximum of 25 pounds without assistance

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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