Job Description

FACE FOUNDRI STL is seeking a dynamic Front Bar Lead & Marketing Assistant to be the heartbeat of our guest experience and the spark behind our local magic. This hybrid role blends front?of?house leadershipwelcoming guests, guiding our team, and ensuring a seamless spa flowwith creative marketing support such as social content, event planning, and community outreach.

If you love skincare, thrive in a fast?paced environment, and light up at the thought of connecting with our community online and in person, wed love to meet you!

Key Responsibilities

Guest Experience & Customer Service

• Greet guests warmly by name and create a welcoming environment
• Ensure a luxury first impression and anticipate client needs
• Assist with booking appointments and answering inquiries
• Educate guests on memberships, promotions, and programs
• Follow up on client satisfaction and encourage rebooking
• Handle concerns professionally before escalating
• Ensure smooth check?in/check?out
• Maintain professionalism in all situations

Appointment Management & Scheduling

• Coordinate, confirm, and manage service appointments
• Handle cancellations/rescheduling promptly
• Optimize schedule daily for business needs
• Align front bar staff schedules with demand/events/holidays
• Make cuts and assign team breaks as needed to support manager
• Communicate schedule changes to staff
• Fill gaps in appointment book

Sales & Performance Goals

• Achieve store & individual sales goals (service, retail, memberships) promote retail products, services, and memberships
• Identify growth opportunities for staffing and sales
• Follow up on membership retention and feedback

Inventory & Merchandising

• Monitor retail/professional inventory & supply usage
• Receive orders
• Maintain stock levels and alert for replenishment needs

Marketing

• Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
• Utilize various marketing channels, including social media, email campaigns, and partnerships/events to promote national and local promotions + brand initiatives.

Event Coordination

• Plan and execute events to increase brand awareness, client bookings, etc. Participate in in?store and off?site events to increase brand awareness.

Requirements

• 1?2 years of hospitality or retail leadership and 1 year of marketing experience or education
• Strong multitasking, problem?solving, and coaching skills
• Warm, polished communication and a love for skincare and wellness.

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