Delivery Coordination Associate Job at Alivia Health, Puerto Rico

OUw0ellNL3lZb2NOdUNqVWx0RFVQWHhBRXc9PQ==
  • Alivia Health
  • Puerto Rico

Job Description

Job Description

Job Description

The Delivery Coordination Associate (DCA) is an office-based position that plays a key role in patient and provider customer service. The DCA must coordinate the administration of a treatment, whether in a Doctor’s Office, or at another designated site. The DCA must ensure patient and prescriber’s satisfaction through personal attention, and an efficient, transparent and simple process from end to end.

They must answer questions and inquiries, troubleshoot problems, provide information and handle complaints in order to improve service. DCA are required to make outbound calls to follow up with patients and HCP offices.

Responsibilities include, but are not limited to:

  1. Ensure timely delivery of medication by:
    1. Upon health plan and/or PAP approval, contacting the patient, their representative and/or HCP office to agree on medication delivery date, time, and location. (Please note patients may prefer to pick up their medication at the pharmacy)
    2. Communicating and obtaining, or coordinating to obtain, patient co-pay/deductible responsibility, if any
    3. Securing location of original prescription, always reminding patients and HCPs that no medication can be delivered if the original prescription is not on file at the pharmacy
  2. Identifying due dates and refill dates to build and sustain a delivery pipeline, without missing a treatment date.
  3. Following up on customer calls where required.
  4. Researching required information using available resources.
  5. Handling and resolving customer complaints.
  6. Identifying, escalating priority issues and reporting to the high-level management.
  7. Completing detailed and specific call notes as necessary, updating them in CPR+.
  8. Obtaining documenting and reporting relevant data to handle complaints and inquiries.
  9. Managing administration, communicating and coordinating with internal departments.
  1. Meet management’s production standards, whether quantitative or qualitative

Other analogous duties may be assigned from time to time as needed by Alivia.

Minimum requirements:

  • High School Diploma required
  • Great communicator at all levels, including but not limited to physicians, office staff, patients and their caregivers;
  • Able to work effectively in team matrixes with limited supervision;

EEOC F/M/D/V

Job Tags

Work at office,

Similar Jobs

Express Employment

Masker - All Shifts Job at Express Employment

 ...00 per hour Express Employment of St. Croix Falls has partnered with a company in Clear Lake who is in search of 1st, 2nd, and 3rd shift Maskers. Shifts: 1st Shift: Monday-Friday, 6:00am-2:00pm- $15.00 an hour 2nd Shift: Monday-Friday, 2:00pm-10:00pm - $16.00... 

Recooty

Equity Cofounder: Patent Illustrator for Blockchain Diagrams Job at Recooty

 ...A pioneering tech company in Cheyenne, Wyoming, seeks a part-time Patent Illustrator. This role focuses on creating compliant graphics for patent filings, requiring expertise in technical drawing software and a deep understanding of system architecture. You will work closely... 

Nesco Resource

SMT Operator Job at Nesco Resource

 ...Immediate Opening For An Smt Operator Immediate opening for an SMT Operator 7am - 3:30pm Monday Friday with overtime Job Summary & Essential Functions Load and assist with setup and staging of product on the SMT lines. Knowledge, Skills, & Abilities Ability to... 

Domino's Franchise

Delivery Driver(01322) - 116 S Chestnut St Job at Domino's Franchise

 ...your dreams become reality! Dominos, the industry leader in pizza delivery, is looking for enthusiastic and reliable Delivery Drivers to join our team. This is more than just a driving job! Youll be the face of Dominos, delivering hot meals and great customer service... 

HealthTrust Workforce Solution External

Travel Operating Room RN First Assistant (RNFA) Job at HealthTrust Workforce Solution External

 ...Job Description HealthTrust Workforce Solution External is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Saint Louis, Missouri. Job Description & Requirements ~ Specialty: OR - Operating Room ~ Discipline: RN ~ Start Date: 02/...