Job Description
Jumpstart Your Career as a Service BDC Support Specialist at Classic Toyota!
Mentor, Ohio | Entry-Level Opportunity
Are you organized, customer-focused, and ready to grow your career in the automotive industry? Classic Toyota in Mentor, part of the award-winning Classic Auto Group, is seeking Service BDC Support Specialists to join our fast-paced, customer-first service department.
This is the perfect opportunity for someone who enjoys speaking with customers, coordinating service appointments, supporting the service team, and helping ensure a smooth, efficient service experience.
Why Join Classic Toyota?We offer more than a job — we offer a pathway to a long-term professional career in a highly reputable, team-oriented dealership.
Benefits & PerksComprehensive paid training
Weekly pay via direct deposit
Competitive pay plan with growth opportunities
Medical, dental, vision, life insurance & prescription coverage
Employee Assistance Program (EAP)
401(k) with employer contribution after just 2 months
Up to 3 weeks of Paid Time Off annually (2 weeks in your first year!)
Factory-sponsored vehicle purchasing programs
Employee discounts on service & parts
A strong culture of promotion from within
As a Service BDC Support Specialist, you will:
Handle inbound service calls, emails, and online appointment requests
Make outbound follow-up calls for maintenance reminders, declined services, and upcoming appointments
Schedule service appointments and coordinate with advisors
Maintain accurate customer and vehicle information
Deliver excellent communication to support customer satisfaction
Assist the service department by driving consistent customer engagement and organization
Friendly, motivated individuals with strong customer-service skills
Clear and professional communicators
Ability to multitask in a busy environment
Strong organizational and computer/navigation skills
Positive attitude and willingness to learn
Valid driver’s license preferred
Founded in 1979 in Mentor, Ohio, Classic Auto Group has expanded from a single dealership into one of the nation’s top-ranked automotive groups, representing 19 brands across 17 locations.
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